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Privacy Policy - All Sky Travel

Welcome to the Privacy Policy of All Sky Travel which is observed and governed by U.S. laws and regulations. Your privacy is our ultimate priority. All Sky Travel highly esteems your security and we set forth the guidance through our privacy notice to demonstrate our concern to protect your personal data, when you get in touch through the content posted on social media, chat through text message, email us on our website, or directly contact in-person to obtain our Travel and Tour Services. We notify you about your protection rights and inform you how the law safeguards you and how we may use or share this information.

We have explicitly stated our Privacy Policy also termed as Privacy Agreement with the hope it is easy to understand. Still, we have set out the appendix at the end of the agreement for your convenience to prevent trouble understanding any terms utilized in this privacy notice that you are uninformed or otherwise don’t completely comprehend, that it may help.

  • Important Data and Our Identity
  • The information we collect about you
  • How your Personal Information is Collected?
  • How is Your Personal Data Used by Us?
  • How do we Unveil your own Information?
  • When we transfer your Information Abroad?
  • How Your Data Is Protected by Us?
  • How long do We hold your Information for your Legitimate Rights
  • Appendix

Important Data and Our Identity

We insist you carefully read this privacy policy notice with some other notices or fair handling notices we share on unambiguous events when we collect or handle individual information about you. It lets you be fully aware of how and why we utilize your information. This privacy notice is meant to complement the other notices and not replace them. In addition, it is to mention that we do not collect information about children since this website is not intended for children.

  1. Why is this privacy notice significantly important?

This privacy notice is clearly outlined to demonstrate our commitment to data protection and build trust with our customers. It aims to provide you the info about how All Sky Travel assembles, handles, and processes your personal data. You can submit complaints according to US laws if you think your data is posing the risk of data breaches, wrongfully collected, or being misused. We are accountable for the data and information (under the law and some conditions) that you provide us through

  • This website,
  • Call center or some other means (via phone) while booking holiday tours or Umrah packages,
  • Live chat support,
  • Subscribing to our newsletters,
  • Participate in a competition,
  • Take help from online customer support service, or
  • Reach us through different social media channels or other modes.

After agreeing to the terms of the privacy policy, we ask you to purchase travel insurance with us or the relevant Principal/ Supplier. There are both options, either use our insurance or prepare your own arrangements.

Your insurance agreement should incorporate these terms (included, but not limited to)

  • Coronavirus inclusion,
  • Checked-in baggage loss, or delay,
  • Loss of important documents such as passports,
  • Personal accident coverage,
  • Wiping out and retreating charges,
  • Surprising end of your tour,
  • Clinical or medical expenses,
  • Bringing home expenses (counting air rescue vehicle),
  • Lost luggage,
  • Flight cancellation,
  • Trip cancellation,
  • Compensation in case of any unforeseen event. 
  • Individual mishaps, misfortune, or
  • Harm to particular belongings.

 

Would you consider it sensible to go without an adequate security enclosure? We are not liable for any disaster that would have, in any case, been covered by protection.

CONTACT DETAILS

Our complete information is:

Complete name of Registered Company: All Sky Travel

 Name of information security administrator/manager:

Email Address: info@allskytravel.com

Postal Address: 5900 Balcones Drive Ste 20696, Austin, TX 78731

 You reserve the right to submit a query or register a complain whenever to the Information Commissioner’s Office (ICO), the USA administrative expert for information protection issues. We would, appreciate the opportunity to manage your queries before you approach the ICO so if it’s not too much trouble, reach us in the initial phase.

Changes to the privacy notice and your responsibility to Update us regarding changes in your data

The most recent update to this version occurred on May 25, 2022; previous versions can be obtained by contacting us.

You must submit recent and accurate personal information.  Kindly keep us informed if your data or details need to have changed, throughout your association with us. You acknowledge that we are authorized to collect, use, and disclose information about you as described in this Privacy Policy. If you continue to use these Sites or undertake our Services it shows your acceptance of the terms of this Privacy Policy.

Links to third parties

We use several different cookies on our site and our website might redirect you to third-party websites, services, advertisers, plugins, and social media applications like Facebook and Google. Clicking on those connections or authorizing those networks might permit third parties to collect or share information about you. Their practices may differ from ours so it’s advisable to check the privacy policies of respective sites to understand how they collect, use, or reveal your information since we don’t control these Third Party Websites. You should also double-check that their controls don’t jeopardize your compliance in any way which will help you understand and find out how to control or limit the data being collected while giving them the option to consent. At the point, when you leave our website, we notify you that we are not liable for their privacy statements and check their notice because we cannot impede from collecting information on your usage of this embedded content.

Email/ Newsletters:

When you visit our website and provide us your email address, you can subscribe to our email notifications. All Sky Travel will engage you with our various activities and updates through email communications. Every time we send you an email, you will be given the choice to unsubscribe of future emails and no emails or newsletters will be send further, following the instructions in the email. Emails are not shared for the purpose of SMS with third parties or affiliates.

Text Messages:

After you contact us via contact form, if you opt-in for our SMS, you will be notified with SMS with your consent.

These notifications can be

  • Appointment reminders
  • Order alerts
  • Account notifications
  • Promoting sales
  • Personalize Offers
 

Please note that

  • The messaging frequency may vary
  • Messages and data rates may apply
  • SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.
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For Further assistance

The information we collect about you

Personal data or personal information refers to any information that helps identify a person that has not been anonymized (anonymous data). We may collect, use, store, and transfer the following categories of your personal data:

Identity Data

You are asked to reveal your Identity, including all or some of the following information relating to you or other party members. The data involves your

  • Title,
  • First name,
  • Last name,
  • Gender,
  • Maiden name,
  • Marital status,
  • Date of birth, etc.

 

Data for Contact and Connection

We will collect your contact details which integrates your contact information to help us reach out or keep connected with you for questions or concerns. The Data for Contact and Connection entails your

  • Telephone number,
  • Billing address,
  • Delivery address,
  • Business contact details, and
  • Email address.

 

Profile Information

We seek info related to your Profile Data which helps us receive feedback and survey responses. It involves your

  • Username
  • Password,
  • Procurements or travel bookings made by you,
  • Preferences related to service provisions including airlines, Hotels, transportation, lodgings, etc.

 

Financial Information

We collect financial info to facilitate travel bookings and arrangements and to provide travel-related services and products. This includes information about your financial records, like

  • Source of income,
  • Account balance,
  • Transaction history,
  • Credit card or debit card purchases,
  • Loan payments,
  • Securities portfolio, and
  • Checking and savings account statement details.

Transaction Information

Permitted by the U.S. Data Protection Laws, All Sky Travel may use your personal information to send you targeted marketing activities. This includes information connecting with the exchanges you have done with us, for example, details regarding

  • Installments or payments to and from you; and
  • Products and services you have undertaken from our company.

 

Specific Information

Our server may record specific info for investigation of security issues when you access our website, system administration, or communicate with us using any of our mobile applications. It also aims at compiling anonymized data while approaching our electronic correspondence, regarding usage of our website and/or mobile applications. The data in this category includes

  • Internet protocol (IP) address,
  • Time zone setting and location,
  • Browser type and version,
  • Login information,
  • Browser plug-in types and versions,
  • Operating system and platform, and
  • other technology on the devices you use to access this website

 

Usage Data

This incorporates data about how you utilize our website, products, and services.

 

Data About Marketing and Communication

We ask you to submit your contact information to help us understand the ways of getting in touch with you. This may include marketing from us or from third parties. It is to mention that despite we derive Aggregated Data from your personal information, this data does not fall in the category of personal data according to law as it does not reveal your identity in any way.

The purpose of using, collecting, and sharing your stored information may involve market research and surveys or customized marketing communication which includes

  • Demographic
  • Statistical purposes.

Note that, we may associate your Usage Data Information to categorize the number of individuals who use a specific site, highlight, or feature. In that case, your Aggregated Data may serve as personal data which (in compliance with this privacy notice) if we link with your personal data in any way may directly or indirectly expose your identity.

Special Categories of Personal Information

We are authorized to collect the special categories of personal information, and that too with your absolute consent when it’s extremely crucial to make and accomplish the travel arrangements you have booked at the All Sky Travel website. Despite your approval being mandatory before processing any sensitive or private information about you, your denial of sharing the info can withhold us from performing the essential arrangements for the travel booking or proceeding with your reservation for your travel plans with us. The special categories involve

  • Your health
  • Information related to your dietary requests for defining services, such as meal preference.
  • Your religious beliefs
  • Your philosophical beliefs

Cancellation of Travel Booking or Reservations:

All Sky Travel ensures to state explicit Terms and Conditions permitted by the US law and regulations, which require you to share your personal data while contracting the service. If you do not provide us with the necessary information upon request, we might cancel the booking or reservations with us.

In any case, you are fully sanctioned to withdraw your agreement at any time to limit our usage of your sensitive personal data. Since this withdrawal will preclude making travel arrangements for your travel booking, it will lead to the cancellation of your booking and you will be responsible for paying the cancellation fees which are already mentioned in our Booking Terms and Conditions.

For instance, while choosing to book an Umrah Package at All Sky Travel, if you don’t deliver the information we need to process your reservation, we won’t be able to arrange for the services you’ve booked or are trying to book.

In these circumstances, depending on when you won’t give the required personal data, we could have to cancel your booking. In this situation, we will take this as a ‘cancellation by you’ according to the Booking terms and conditions. We will notify you if we are unable to process a booking or must cancel one as a result.

How your personal information is collected?

Here are the ways that help us collect your personal information such as your Identity, Contact, and bank details in compliance with your local data protection laws, including:

  • When you carry out in-person interactions for making reservations or travel bookings by telephone, letter, or email;
  • When you visit our websites;
  • When you use any of our apps; or
  • When you connect with us via social media.

The purposes of collecting your Personal Information:

You provide us personal information by filling out forms or by corresponding with us via phone, email, or other means, essential for:

  • Arranging for travel reservations;
  • Mentioning a quotation from us or making an inquiry;
  • Subscribing to our newsletters or other distributions;
  • Providing information, or using our services, on social media
  • Handling complaints
  • Resolving disputes;
  • Making requests that you receive marketing;
  • Registering for promotions
  • Enrolling in a competition;
  • Providing us with your thoughts, reviews, or suggestions 

Computerized advancements or communications

We notify you that our advanced computerized or communication system may automatically gather Technical Data about your device, browsing actions, and patterns while accessing or using our website.

Cookies, server logs, and other similar technologies, like anonymized third-party web analytics services, are used to gather this personal information on our websites and mobile apps. If you visit other websites that use our cookies, we might also get Technical Data about you. Kindly see our cookies policy for additional details.

Third Parties

We engage various trusted third parties to perform functions and provide services for us. Our agency may collect personal information about you from third parties authorized by the law. The information may involve

  1. Technical Information helps enhance the customer experience or provides support to the business so it can offer a broader range of services. It is obtained from the USA-based parties such as:

 

  • Analytics providers that collect anonymous technical data from website visitors and show us reports of page views, unique visitors, and referrals to help us make data-driven decisions for improving our service; such as Google AdSense and Google Analytics
  • Advertising networks located in the USA, like Facebook, and more.
  • Search information providers based in the USA, such as Google and Bing;

 

  1. Financial, contact, and transaction information from USA-based Terminal, media, and digital subscription service providers of technical, payment, and delivery services, like Bloomberg.

Purposes for which we will utilize your personal information

We have defined a few ways to use your personal data for different purposes, involving our legitimate interest basis while executing an agreement with you. We have additionally distinguished where our perfect compensations are applicable.

  1. We need your Identity, and contact details to add you as a new client. Our legitimate interest basis involves the execution of an agreement with you.
  2. Your identity, contact, financial, transaction, marketing, and communications details are needed for two purposes, which include

 

  • To finish processing and delivering your reservation, including fees, other charges, and disbursements management.
  • To recover money that is owed to us.

 

Our legitimate interest is based on executing a contract with you and collecting debts payable to us.

  1. You will be asked for identity, contact, profile, and marketing or communications data to manage our relationship with you. Which will include:
  • Keep you informed of the changes to our privacy policies or terms;
  • Involving you in a survey or review.

 

The legitimate reasons involve the fulfillment of an agreement with you and keeping our records updated while focussing on how clients utilize our products and services.

  1. We need your identity, contact, profile information, usage, and marketing/ communications details to assist you in participating in a competition, draw, or survey. Our legitimate interest basis involves growing our business by developing our products and services and recognizing the ways how customers utilize them.

                                   

  1. Your identity, contact, and technical information are required to manage and protect our company and our website. It includes troubleshooting, data analysis, testing, system running, support, reporting, and data hosting. In addition to fulfilling a legal requirement, it is essential for various legitimate interests such as
  • Running our business,
  • Providing it and administrative services,
  • Network security,
  • Preventing fraud, and
  • Restructuring or Business Reorganization in the context of a group

 

  1. Your identity, contact, profile, marketing, communications, and technical data are required to estimate the effectiveness of the advertisements. It assists in delivering relevant website content and advertisements. Our legitimate interest is to develop our products and services, expand our business, and determine our marketing strategy.

 

  1. Your technical info and usage are needed by our data analytics to improve our site, products/services, and client connections. Our legitimate interests need to characterize the types of clients for our products and services, foster our business, and illuminate our showcasing methodology.

 

  1. We ask you to reveal your identity, contact, technical usage, and profile data to offer recommendations and suggestions regarding our products or services related to your interest. These are necessary for our legitimate interests, such as expanding our business and developing our products and services.

 

Note that we might handle your personal information for more than one legitimate area based on a particular reason. If more than one legal area has been listed in the table below, please get in touch with us to get the required information about the specific legal areas or grounds we use to process your personal data.

Marketing

All Sky Travel offers you options related to the use of your personal data, particularly in advertising and marketing.

How Your Personal Data is Used by Us?

All Sky Travel utilizes your personal information where it’s inevitable, and permitted by law. The following circumstances may arouse the need to use your personal data:

  • While inaugurating an agreement with you or already having established one with you.
  • If our legitimate interests (or those of a third party) necessitate it without overcoming your fundamental rights and interests.
  • If a regulatory or legal requirement demands to be accomplished.

 

We usually use your information to undertake direct marketing communications via email or text message, other than that we rarely use consent as a legal basis for processing your personal data. Contact us at any time to withdraw your consent to marketing.

Promotional offers from us

For a broader spectrum, we may use your personal information to carry out targeted marketing activities. For this purpose, we will need either or all of the following

  • Identity,
  • Contact information,
  • Emails ID,
  • Phone numbers,
  • Technical Usage,
  • Profile Data, and
  • Data messages

When you purchase services from us or reach out to us for information, we ask you if you like to receive these notifications of your interests, related to

  • Special offers,
  • New products
  • Services,
  • Conducting surveys, or
  • Competitions.

We use brochures and other marketing materials via marketing emails and texts based on our business interest in promoting our products/services and growing our business. If you do not show your consent or want to discontinue receiving these updates, you may ask us at any time, in writing not to receive them by contacting us.

Marketing by Other Companies

In specific situations, we seek your permission to collect and process your data before sharing it with companies for marketing purposes. For example, for sending you relevant promotional fares, your explicit consent is required to reveal your personal information before ticking a box to receive email newsletters.

How to Unsubscribe

You have the choice to opt out of future emails by following the instructions provided in the email either by clicking the opt-out links in our messages or directly contacting us through our website. You will not be further notified of marketing messages from us or other companies anytime.

Important Note about Opting Out

We retain the Personal Information and materials you provide us at the time of purchasing our products. Even if you opt out from receiving marketing messages, it won’t affect the personal information you shared with us while booking our services, making reservations, or carrying other transactions.

Important to know

Please note that ALL SKY TRVEL never sends an email requesting your credit card number, password, social security number, or other similar personal or sensitive identification information. Upon receiving an email demanding your personal information under our name, beware it is a fraudulent email and you should not provide such information, ignore it, or report it.

Cookies

You can set your browser to notify you whenever a website uses cookies or to block all or some cookies. Since we use cookies to improve the user experience, personalize content, and track user behavior. If you disable or block cookies, it will affect the efficiency of our website. Please review our COOKIE POLICY for more information on the cookies we use.

Change of Purpose

We explicitly state the purpose of collecting or using your personal data for the reasons we collected it unless we find other ways to use it for a different but related purpose. If you want to know if the new use corresponds to the original purpose, feel free to contact us.

We may update this Privacy Policy in the future if we need to use your data for a different reason. We may notify you and explain why it’s allowed in accordance with this privacy policy.

In some exceptions, your personal data may be processed without your knowledge or consent submitted or required by law.

How do We Unveil your Personal Information?

For the reasons mentioned earlier, we are legitimate to share your personal information with the following parties:

  • Service providers like airlines, hotels, and end fulfillers of services.
  • With internal third parties, as mentioned in the glossary. You can check out Our Glossary to understand the definitions for external third parties.
  • Explicit third parties that manage our call center function.
  • If we aim to sell, transfer, or associate a portion of our business or resources to Additional Third Parties. Your personal information is disclosed in compliance with the terms of this privacy notice if we merge with or acquire other businesses.

 

We ensure that all third parties adhere to the law and respect the security of your personal data. Your personal data can only be processed for specified purposes in accordance with our instructions by our third-party service providers, who are not permitted to use it for their own purposes.

It is explicit in our understanding, in law, that if travel or associated services are purchased for you, following an arrangement between All Sky Travel and your employer or travel sponsor then, All Sky Travel serves as an agent. Please note that we do not control the privacy practices of these third-party business partners. The relevant service provider will be liable for the security of the personal data per their policy terms and conditions and for compliance with applicable law.

When we transfer your Information Abroad?

If you visit/browse our website from outside the United States, we need your already stored/and processed personal information in the US to transfer abroad. We send your personal data to the travel arrangements providers for booking services outside the United States. In the event that we can’t utilize one of the protections referenced below while sharing your information, since, the preservation/protection of the data/information and other laws of the United States and other countries that your data may be transmitted to, may not comply with those in your country. But be assured that we take all the necessary steps to guarantee that your privacy is maintained and protected.

We implement one or more of the following safety measures to assure the security of your data while transferring outside the US.

  • Your data will only be transferred to nations that The Federal Trade Commission (FTC) has determined to provide satisfactory security.
  • We utilize explicit agreements to give your information a similar security, as in the USA.
  • Adequacy of personal data protection in non-US regions.

 

If you want more information about how we transfer your personal data outside of the USA, please get in touch with us.

Data Safety

We strive to protect your sensitive information in compliance with our customized terms and conditions as well as the privacy policies. We limit access to your information to those personnel, professionals, project workers, and other outsiders who have a business. We outline the directions and they are bound to deal with your information in accordance with our commitment to secrecy. Our appropriate security measures are meant to

  • Prevent the accidental loss,
  • Misuse,
  • Unauthorized use,
  • Disclosure, or
  • Alteration of your personal data.

 

Likewise, we will notify you and any pertinent regulator if we find any suspected breach of personal data and deal it following lawful procedural methods, when required.

How long we hold your Information for your Legitimate Rights?

According to California Consumer Privacy Act (CCPA), the data protection law grants you privileges under particular conditions, corresponding to your personal information. You have the right to request:

  • The Access to your personal data/information.
  • To update your personal information.
  • A change or correct your personal information
  • To handle your personal information.
  • To restrict the further processing of your personal data from being used without authorization.
  • Transfer of your personal information.
  • To withdraw consent.
  • Eradication of your personal information.

How Your Data Is Protected by Us?

  • Information Maintenance

    All Sky Travel retains your personal information for as long as necessary to fulfill legal, accounting, or reporting requirements. These are the factors that are taken into consideration while determining the appropriate holding period for your data

    • The amount,
    • Nature or sensitivity,
    • The risk of harm from unauthorized use or disclosure,
    • The purposes for processing your data and whether we can achieve these purposes through other means, and
    • The applicable legal requirements.
     

    We abide by the law to keep basic customer information for legal and tax reasons. The data which we hold for seven years after they stop being our customers involve

    • Identity,
    • Contact,
    • Passport information
    • Financial, and
    • Transaction data,
     

    Our “Request Erasure” section entails you can ask us to remove your personal information from our databases at any time. We may likewise anonymize your own information for research or statistical purposes, or you can request to hide your identity to remove its connectivity with you by any means. In this case, we might utilize this data endlessly without informing you.

No Fee Usually Needed

We usually won’t charge you the fee to access or utilize other rights regarding your personal data. However, we are authorized to ask for reasonable reimbursement upon your request if we find it to be unreasonable, unambiguous, repetitive, or likewise. If you don’t comply with our terms, in these situations we may refuse to act in accordance with your request.

What We May Need from You

Since our privacy policy aims to protect your data, you will be asked to submit specific information for your identity verification. This security measure is inevitable to prevent unauthorized disclosure of your personal information as well as assures your right to access your personal data (or use any other rights). In order to progress our response to your request, we may also reach out to you for supplementary information regarding your request.

Time Limit to Respond

We usually respond within a month to all the authentic requests. However, it might take longer to process your request when it is particularly

  • Complicated,
  • Repetitive, or
  • Made manifold requests.

 

In such cases, All Sky Travel will notify you and keep you updated.

Appendix

Legitimate Interest: This term implies our business’s interest in operating and managing the processes while delivering you the finest and most protected experience. We cautiously deliberate before using your personal information or data for our interests in the ways, it might affect you and your rights. We are either required by law or keenly permitted by your consent to use your data if our interests are predominated by your impact. You can contact us for further details.

 

Execution of Agreement: This implies utilizing your personal information when an agreement is expected to start with you or to make arrangements for an agreement upon your request.

 

Comply with a Legal or Regulatory Obligation: This means processing your data following the laws, regulations, and guidelines.

External Third Parties:

  • Travel service suppliers act as processors, who arrange for the travel services you book with us. These include airlines, transport, and accommodation providers located inside and outside the AEA.
  • Service providers who serve as processors, like IT, call centers, and system administration situated inside and outside the AEA.
  • Professional advisers serving as mainframes or joint controllers in the USA. These include lawyers, bankers, insurers, and auditors who provide consultancy, banking, insurance, accounting and legal advisory services.
  • HM Revenue & Customs, regulators, and other authorities in the USA acting as processors or joint controllers, requiring reporting of processing activities in certain circumstances.

Your Legal Rights

You are privileged to:            

  • Request access: This right enables you to make a “data subject access request” for accessing your personal information.
  • Request legal usage: This implies you can request a copy of the personal information we have about you, ensuring it is utilized legally.
  • Request correction: Request to update the present information about you. It enables you to correct or modify any incomplete or inaccurate data we have. Still, we will need the precision of the new data you provide, which may undergo a verification process.
  • Request erasure of your data lets you ask for removing or deleting your personal data if it is no longer needed or has no valid reason to continue processing it. You also have this right if you have successfully objected to processing if we have processed your data unlawfully, or if we need to delete your personal data to comply with local law. Note, for specific legal and financial reasons, we may not always be able to abide by your erasure request, which is stated in the terms and conditions, or let you be informed upon your request.
  • Object to processing: You can object or limit us to using your personal data with a specific/ valid reason if we are using it for a legitimate purpose (ours or a third party’s). In addition, you have the right to object if your data is used for direct marketing. In some cases, we may demonstrate that we have compelling valid areas to process your information which take precedence over your rights and choices.
  • Request restriction: You are authorized to restrict the use of your personal information. This right permits you to request that we stop handling your information in these specific circumstances:
  • To verify the accuracy of the data.
  • If we are utilizing the information unlawfully, yet you don’t believe that we should erase it.
  • If you want us to retain the information, irrespective of its necessity in the future, since you want it for lawful reasons.
  • Request the transfer: You can request the transfer of your personal information to you or another party. We employ a machine-readable, structured, and widely used format to provide the data to you. This right is applicable to computerized data that was either used to fulfill a contract or that gave us the approval to use.
  • Withdraw consent Withdraw your consent at any time provided we use your personal data in compliance with your agreement. This will not affect the legality of any processing done before you withdraw your consent. In such a case, we may not be able to work seamlessly and cease to deliver certain products or services to you. We will notify you if this happens when you withdraw your consent.

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